Refund Policy

Last Updated: December 9, 2020

All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes all 1-month, 6-month, and annual subscription plans. Cancellation and refund policies differ according to different subscription plans.

Cancel Subscriptions

Customers can cancel a subscription at any time. When cancelling a subscription, all future charges associated with this subscription will be cancelled. Customers may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.

Full Money Back Guarantee

To ensure that all customers have enough time to evaluate whether the purchased product and service meet their needs, we provide a 15-day Full Money Back Guarantee for all subscription plans. Full refund request will be approved within this guarantee only if the refund request is submitted within the subscription’s specified money-back-guarantee period. If a refund request is not submitted within the subscription's specified money-back-guarantee period, no full refund will be issued.

NOTE: Users whose subscription plans are billed as an in-app purchase through the Apple App Store (iTunes) are not guaranteed by the iTop VPN 15-day Full Money Back Guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

Partial Refund Policy

In case customers no longer need our product and service any more, we offer partial refund for all subscription plans. When we issue a partial refund, we will calculate the total fees of used subscription months and only refund the amount for the left unused subscription months.

If a refund request due to technical trouble of the purchased product and service, and no solution has been provided within 30 days. In this case, we can pause the subscription to wait for future upgrade. This will pause future subscription payments for this payee until we manually resume the subscription. Or we can refund the left unused subscription months if the customer doesn't want to wait for a future upgrade. However, we hope customers can cooperate with our support team to troubleshoot the problem by providing detailed descriptions and information regarding the problem, and also applying the solutions provided by our support team.

Once a refund is issued, customers cannot use the product and service any more.

How to cancel and refund

If customers want to cancel the subscription or request refund, please click here to contact our support team to submit your request.

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