Last Updated: June 14, 2022
What Information We Collect
In order to provide you with our products and Services, we collect limited personal information from customers who register with our services including a username or email address and phone number for the purpose of account verification and providing Services.
For the account you registered for our Services, iTop does not have access to or knowledge of the account password and the data you saved in the account (such as the data you saved in DualSafe Password Manager, iTop Screen Recorder, iTop Screenshot, and other iTop services). We do not have access to and/or the ability to decrypt your saved data under any circumstance. Our Zero-Knowledge encryption model ensures that only you can decrypt your stored information. We have no way of accessing or decrypting your data. https://policies.google.com/privacy
Customer Service and Technical Service
We may collect or ask you to provide necessary information when you reach us by email or by requesting online support.
This information may include, without limitation, your name, your email address, your order reference, how you use our service, your computer or device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required in order to investigate the issue you encounter. We will only use such information to provide customer service and/or troubleshoot the technical problem you are experiencing.
When you visit our websites, we may store cookies on your computer (as well as other tracking technologies like web beacons and pixels) in order to facilitate and customize your use of our websites. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your account information. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our websites would not operate properly and your online experience may be limited.
We do not log your activity while you are utilizing the Services, including your original IP address, browsing history, traffic destination, DNS queries, or transferred data.
To analyze website and application events from our users in order to understand how our Services function, we use some third-party tools. Here are the third-party tools we use, how we use them, and their privacy policies:
· Google Analytics
· Microsoft App Center on Mac OS
· Google Firebase Analytics on iOS and Android
· Google Fabric Crashlytics on iOS and Android
The service provider may request billing information such as your name, email address, home or work address, telephone or mobile phone number, payment information including credit card number, expiration date, security code, name of your issuing bank, etc. The purpose of this information is to fulfill orders, process payment, deliver products, provide customer service, and the like. The third-party service provider may transmit some of your personal information to us, but not including payment information. We may use the information we receive to verify your subscription, to contact you about the status of your order, for renewal of your subscription, if applicable.
We have agreements with all the third-party service providers that they will not use personal information of our users for their own marketing purposes, and will not share this information with other parties.
Use of Social Networks
If you choose to ‘share’ iTop products with friends through Facebook, Twitter or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them
How We Use Your Information
We use your information in order to provide you with the Services. Any of the information we collect from you may be used in one of the following ways:
To provide the requested service
Some data are necessary to deliver the service you requested.
To improve our websites and service
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, you can follow the detailed unsubscribe instructions that we included at the bottom of each email.
How We Share Your Information
iTop does not share or disclose your personal information to any third parties with two exceptions as below:
Third-Party Service Providers
We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
In the event we are served with valid subpoenas, warrants, or other legal documents (for example, documents concerning the sale of all or part of our business), or where applicable law compels us to comply, or when we are required to defend the rights or property of the iTop Inc., including the security of our products and services, and the personal safety, property, or other rights of our customers and employees, or a request for data with the purpose of identifying and/or preventing credit card fraud, we may share your personal data as collected above.
Security and Confidentiality
We understand and accept our responsibility to protect your data. Our employees are subject to confidentiality obligations. We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage, but we cannot guarantee that our systems will be absolutely safe (actually no method of transmission over the internet, or method of electronic storage is 100% secure). If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.
In addition, it is extremely important that you understand that it is your responsibility to protect the security of your password for the account registered for iTop Services. The password should be strong and unique and not easy to be guessed. It should be known by you only. It is equally important that you keep a copy in a safe place for your own reference, because you will need your password to decrypt all the data you saved in our Services. We are unable to decrypt your data.
How to Access, Control and Delete Your Data
You can add, remove, edit, and change any data that are saved in iTop Services, at any time, by logging into your account.
You also have the right to deactivate and delete your iTop account at any time by contacting us here. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.
For the information processed by the third party partners, you have the right to access your personal information. If you want to access, correct, amend, or delete inaccurate data on our third party partner's platform, you should contact them directly as they are the data controllers and iTop has no control of those information.
Information Warranty Disclaimer
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or to anyone else.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
How to Contact Us